Terms and Conditions

Applicability

This agreement is between betterACTnow and you, as the registered betterACTnow account holder. By agreeing to these terms you are also agreeing to take all reasonable steps to ensure that people to whom you may allocate video licences also comply with this agreement. These terms apply to all subscriptions purchased after 31 March 2008. We reserve the right to change these terms and to make improvements to our website and videos when needed to improve the service we provide. When changes are made they will apply from the time they are published on this site.

What you get for your money

You can allocate the video(s) to which you have subscribed to yourself or to anyone else. Once allocated, each video can then be played any number of times for 12 months from first use, but only on the PC on which it is first played.

betterACTnow provides subscribers with online help and email support. We also provide a 24 x 365 helpline for US and UK subscribers.

What you pay

You pay the subscription prices displayed on our website, minus any partner and bulk discounts, plus tax if applicable (currently tax only applies for UK based subscribers). Partner discount is currently 15% and applies for all orders from accounts registered with a Partner code. Bulk discount applies when more than one subscription is purchased for the same video or for a full suite, during a single transaction. Bulk discount rates are currently as follows: 10% for 2 videos/suites, 12.5% for 3 videos/suites, 15% for 4 videos/suites, 17.5% for 5 to 9 videos/suites and 20% for 10 or more videos/suites. Partner and bulk discounts are cumulative, so for instance the price of two subscriptions for the same video ordered in a single transaction from an account that was registered with a Partner code is calculated as ($140*85%)*90% = $107.10.The final price for each transaction is clearly displayed on the card payment screen.

Your obligations

You must take all reasonable steps to keep your password safe. You must not write it down or give it to anyone else. We will not accept any responsibility for the consequences of not following this standard good practice for password security. You must not record, copy or distribute betterACTnow videos in any format.

Service continuity and quality

We strive to provide continuous access to our website and videos and we use resilient, industry strength web servers, streaming media servers and other modern technology to deliver our services to you. However, even the best technology isn’t perfect and there may be occasions where service is affected by technical problems beyond our control. If such cases arise we will use all of the resources available to restore normal service as soon as possible. If we need to perform essential maintenance we will keep any service interruptions to a minimum. Video playback should be smooth as long as your broadband access speed is 2Mb/s or more. However, playback can occasionally be affected by the contention ratio supported by your access provider or by internet congestion. We are committed to delivering the best service possible, but we hope you will understand that we can accept no liability if service is affected by events beyond our control.

Liability disclaimer

We are confident that all of the information in our training videos is accurate. However, we accept no liability for any losses or damages that may arise from improper use of ACT!

Privacy

Our website only creates cookies on your PC in order to enable your account management functions. We do not use cookies to identify visitors or to track activity on the website.

We use VeriSign, global leader in the field of secure internet communications, to protect your passwords, and your credit card details are also encrypted. Credit card details are not stored by us or our payment services provider but are used by our bank to complete each transaction.

We will store all of the other information you provide via our website securely and we will only contact you in the unlikely event that this is necessary for service continuity. We will never use the contact information that you provide via this website to send you marketing materials and we will never give this information to a third party.

If you decide to register with a Partner code in order to get the 15% discount, we’ll pass your company name and the total value of your orders to the relevant Partner so that they can keep track of all transactions made using their code. All Partners are obliged to keep this information securely and never to pass it to a third party or use it for any purpose other than that stated above. We will not pass any other information to Partners.