Help / Frequently Asked Questions

Payment, Licensing and Usage

How do I purchase a training video?

When can I start using the training video?

How often can I view the training videos I have purchased?

How long do I have access to the courses I have purchased?

How are the videos delivered?

What software do I require?

Are speakers / headphones required?

Do I need a broadband connection to download these videos?

I've purchased a training video, can I share it with others?

Payment and Billing

I did not receive a receipt when I purchased a course/courses. How do I know if the purchase was successful?

Payment, Licensing and Usage

How do I purchase a training video?

1. Visit the Buy Videos page and select your version of ACT!
2. Click on your desired course(s), enter the quantity required and click 'ADD'.
3. To buy more videos click 'Back to videos' button, and add other videos to your cart.
4. Click 'Place your order', and you will be redirected to complete our account registration form.
5. Complete the delivery information.
6. Make your secure online payment.

When can I start using the training video?

As soon as you make your payment, we will send an email containing a link to download your video.

How often can I view the training videos I have purchased?

Whenever you wish.

How long do I have access to the courses I have purchased?

You download the video, and have access forever.

How are the videos delivered?

Videos are delivered as zipped downloads containing Flash video content, as this enables us to incorporate additional features such as a table of contents.

What software do I require?

You will require a recent web browser such as Microsoft IE7, Mozilla or Netscape 9 and:

A utility to unzip the downloaded files, and Adobe Flash Player to play the videos

Are speakers / headphones required?

Yes, every training video contains audio commentary. To hear the commentary and get the most from the training video, your computer must be capable of audio playback via speakers or headphones connected to you computer. In a multi-user office environment, we recommend you use headphones.

Do I need a broadband connection to download these videos?

Yes, we recommend you have a DSL or ADSL connection.

I've purchased a training video, can I share it with others?

Each training video is licensed to only one person, so you may not share the series with anyone else.

Payment and Billing

I did not receive a receipt when I purchased a course/courses. How do I know if the purchase was successful?

Please contact us immediately and we will respond within 24 hours.